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Balance MED, PLLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website and interact with our services, including SMS communications.

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1. Information We Collect

We may collect personal and usage information, including:

  • Personal Data: Your name, email address, phone number, and other contact or identifying information.

  • Medical Information: Information you voluntarily provide related to your health and wellness goals.

  • Mobile Number & SMS Consent: If you opt in, we collect and store your mobile number for communication via SMS.

  • Technical Data: IP address, browser type, operating system, access time, and device identifiers.

2. How We Use Your Information

We use the information we collect to:

  • Provide telemedicine services including weight loss, TRT, and wellness support.

  • Communicate via SMS for appointment reminders, prescription updates, and support messages.

  • Respond to your inquiries and provide customer service.

  • Improve and optimize our website and services.

  • Comply with legal obligations.

3. SMS Data Protection

If you provide your mobile number and consent to receive SMS messages:

  • Usage: SMS may be used for appointment reminders, refill alerts, wellness tips, and service updates.

  • Security: We safeguard your SMS data using encryption and access controls. SMS content is kept minimal and non-sensitive.

  • Privacy: We do not sell or share your phone number or SMS data with third parties for marketing purposes.

  • Opt-Out: You may opt out of SMS communications at any time by replying "STOP" or contacting us directly.

4. Sharing Your Information

We do not sell your information. We may share your data only with:

  • Authorized third-party service providers (e.g., EMR systems, payment processors).

  • Regulatory authorities when required by law.

  • Affiliates or successors in the event of a merger or acquisition.

  • SMS is not being shared with third party or affiliates for marketing purposes.

5. Data Security

We use physical, technical, and administrative safeguards to protect your information. These include:

  • Encrypted data storage and transmission.

  • Access control and monitoring systems.

  • Routine audits and employee training.

6. Your Rights & Choices

You have the right to:

  • Access or update your personal information.

  • Request deletion of your data where permitted.

  • Opt out of marketing communications.

  • Withdraw SMS consent at any time.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

8. Children’s Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page and take effect immediately upon posting.

10. Contact Us

For questions about this policy or your data, contact us at:

Balance MED, PLLC
Email: info@thebalancemed.com
Phone: 720.823.7110
 

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